Businesses spend more time than ever managing their online presences, thanks to a wide variety of popular communication channels. Today, millions of businesses use Facebook, Instagram and Messenger together to interact with customers.
It can be hard for businesses to keep up with the sheer volume of communications and requests in their digital channels. In fact, Facebook Pages alone receive nearly five billion comments, messages and visitor posts combined every month.
We’re now making it possible for businesses to link their Facebook, Messenger and Instagram accounts so that they can manage communications across all three channels in a single place. The updated inbox makes it easier than ever to communicate with customers at any time and in any location.
A single inbox for all three channels
If you actively manage communications for your business across Facebook, Messenger and Instagram, you can save time with the updated inbox by responding to all enquiries within a single app. You’ll be able to quickly scan all three channels for new updates and feel confident that you aren’t missing an important message.
You can reply to Facebook comments, visitor posts, reviews, messages and Instagram comments directly from the updated inbox by tapping on the content you want to answer.
And if you’re comfortable with your current process, you can still view and respond to Instagram comments directly within the Instagram app. The updated inbox can help make your individual workflow more efficient, no matter how you work.
Provide a more personalised service
Another way that we help you serve your customers is by providing an easy way to see basic information about the people who interact with your business. Simply tap the person’s name to see their publicly available profile, as well as their previous interactions with your business, then use that knowledge to personalise your communications with them. This feature is currently available for all Facebook interactions in the inbox.
Co-founder of ZeesWeb, Founder of TechWebies and
a Web & Mobile development expert with over six years of experience in designing, implementing, and supporting interactive Web & Mobile applications and portals. Experienced in developing e-commerce, CMS and Business Intelligence systems. Demonstrated success in motivating, coaching, and leading technical teams to achieve results. Project-oriented team player with excellent analytical skills
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