Moving to mandatory work from home globally + supporting our employees (Wednesday, March 11)
Our top priority remains the health and safety of our Tweeps, and we also have a responsibility to support our communities, those who are vulnerable, and the healthcare providers who are on the front lines of this pandemic. To continue this push, we are moving beyond our earlier guidance of “strongly encouraging work from home” provided on March 2 and have now informed all employees globally they must work from home due to corona virus.
We understand this is an unprecedented step, but these are unprecedented times. And we will continue to do all that we can to support our Tweeps, including:
Paying our contractors, vendors and hourly workers
For contractors and hourly workers who are not able to perform their responsibilities from home, Twitter will continue to pay their labor costs to cover standard working hours while Twitter’s work-from-home guidance and/or travel restrictions related to their assigned office are in effect.
Additional resources to support parents
As part of our ongoing global benefits support, Twitter is stepping in to ease additional expenses parents may be experiencing when their normal daycare closes due to COVID-19 by providing reimbursement for the additional daycare expenses incurred.
Helping Tweeps set up their at-home offices
All employees, including hourly workers, will receive reimbursement toward their home office set up expenses, and we are working with our vendors to ensure our contractors’ work-from-home needs are met as well. We listened to employee feedback and expanded our policy to include home office equipment, such as desks, desk chairs, and ergonomic chair cushions. We’re also allowing Tweeps to expense online fees while working from home.
Last year, we introduced #FlockTalk, a program activated when Tweeps want to come together during difficult times to share what’s going on with them, find community, and be heard by our leaders. News around COVID-19 is impacting people in a number of different ways — from schools and offices being closed, to serious health concerns, to racism towards communities, we’re all dealing with a lot. The Twitter Inclusion & Diversity team (@TwitterTogether) in partnership with @TwitterAsians will host a virtual #FlockTalk that acknowledges there’s a direct correlation between conversations between us, the health of our workplace, and the health of our service.
Resource guides to make the work-from-home transition easier
Working from home can be a challenging transition, so we’ve provided a variety of resource guides to help our employees continue to get the job done. We’re listing them here as well because at times like this, sharing insights and learning is so important. We’re all in this together and we want to help others outside of Twitter make their transitions to working outside of their offices easier.
- Working From Home Best Practices: We have shared the factors to consider to make sure Tweeps are ready to be productive and healthy. Some factors include workspace, communication, self-care, and logging hours. Overall, working from home doesn’t change your day-to-day work, it just means you’ll be doing it from a different environment.
- Managing a Distributed Team: Being a People manager means providing a consistent and positive employee experience for everyone on your team, regardless of location. This manager resource guide highlights the three key pillars of management: Strategy, Growth and Care. So what changes when your team is fully distributed? The good news—not much! These pillars still apply whether you manage a distributed or co-located team.
- Virtual Interview Guide: All interviews at Twitter will be done via video conferencing. A completely virtual interview has its benefits. It is ideal for introducing candidates to remote work cultures, and it is a great opportunity for candidates who will work remotely to get a sense for the experience of interacting with other team members remotely. While this Virtual Interview Guide is not a holistic Interview Guide, it instead focuses on the aspects of interviewing candidates remotely that differ from interviewing candidates in-person.
- We have also shared guides for working across time zones, utilizing collaboration tools to stay connected, and ergonomic tips for working from home and on-the-go.
We’ll continue sharing information as we navigate these changes. It’s all in dedication to keeping our Tweeps and everyone around us healthy. We’re all in this together!