Business Intelligence and How Enterprises can Leverage it

Business Intelligence (BI) is a combination of data gathering, data storage, and knowledge management which helps enterprises to analyze their business data and derive intelligent insights.  Tools such as dashboards, visualizations, reporting, data mining,...

Smartphones and the Internet: Multipurpose Devices That Fit into Our Pockets

Humans traveled to the moon for the very first time in 1969 with the use of a computer that had about 32,700 bits of RAM and 72KB of ROM. That computer was barely able...

Using Call Center Analytics to Improve Customer Satisfaction and Revenue

Call centers act as another important touchpoint where consumers interact with the company. Traditionally the customers come in contact are served over the phone after they are directed through IVR to the right executive....

Healthcare Analytics and How it can make management more efficient

Health leaders and clinicians are no exclusion. So, it is maybe not a surprise that the search for improved clinical and productivity effects has lacked many improvements in human factors research, continuous quality advancement,...